Frequently Asked Questions
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Yes, we ship to NZ, USA, Canada, UK, parts of EU, Hong Kong, Japan, Singapore. Please reach out to our team at info@lanamara.com if you have any issues.
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We use gold plated brass and occasionally pewter, all with .5-1.5 micron plating depending on the component. We use heavier plating where it is needed such as finer chains, lobster clasp and jump rings. Our stones are all genuine semi precious stones.
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Ready-to-ship are dispatched in 1–3 business days. Made-to-order pieces take up to 1 week.
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We offer a 14 day return policy. Made-to-order pieces are assessed case by case — see our full policy at https://lanamara.com/policies/refund-policy