Frequently Asked Questions

Orders

We currently accept all major credit and debit cards, international credit/debit cards, Afterpay interest-free payments, Apple Pay, Google Pay & Shop Pay

When shopping on Lanamara, the total amount that you will see on your bank statement will be charged at the exchange rate determined by your bank or financial institution at the time of transaction. The exchange rate is determined by international credit card providers or banks, who may add an additional processing or administration charge. The international credit card holder is liable for this. Any additional charges, such as local taxes, customs and/or duties once the product reaches your country, are not included in the price shown at the checkout and are the responsibility of the person taking delivery of the product.


Once an order is finalised unfortunately you are unable to make any changes. However please email us as soon as you can at info@lanamara.com and we will do what we can to assist.

Once your item has been dispatched you will receive an email with a tracking number. All orders are sent via Australia Post

Returns

We accept returns on all products given the following conditions are met: 

  • Item/s are returned within 14 days of receipt 
  • Item/s are unworn, undamaged, in original packaging with tags attached and in saleable condition. 

For all returns, please email info@lanamara.com

Find further information on our Returns Page.

Shipping

We offer free shipping for all orders over $99. For all order below $99 it is a flat rate of $8.95

All international orders are a flat rate of $25

If you have any other questions please email us at info@lanamara.com